To use Remote Assistance please follow the directions.

Click Start and then Help and Support

Select the option "Invite a friend to connect to your computer
with Remote Assistance"

"Select Invite someone to help you"

Microsoft gives you 3 options to connect your computer with another computer. Use either the second or third option to connect to us depending on what you use for email. If you use Microsoft Outlook, type in our email address next to the Microsoft Outlook icon. (ben@allstarcomputers.biz) If using this option,
click here . to continue

If you check your email from an online source like (yahoo, hotmail, gmail or any other program) use the 3rd options which is labeled "Send invitation in a file" (Advanced). If using this option,
click here. to continue

You don't need to change anything here, just select continue

For security please add a password. When you type in the password it will not be seen by anyone. Just use "allstar" no quotes all lower case. I know you are probably thinking what good is it that we put the password on the website. The invitation will be sent directly to All Star Computers. You must have the invitation file in order to log in. The password is just to protect your computer from random hackers that are just scanning the internet while you are waiting for us to connect. Then click "Send Invitation" and wait for us to respond.

At this point you are finished you will be contacted by phone when we log into your computer.

Instructions continued for using
"Send invitation in a file" (Advanced) method

In the From box, please put YOUR NAME, then click continue.

For security please add a password. When you type in the password it will not be seen by anyone. Just use "allstar" no quotes all lower case. I know you are probably thinking what good is it that we put the password on the website. The invitation will be sent directly to All Star Computers. You must have the invitation file in order to log in. The password is just to protect your computer from random hackers that are just scanning the internet while you are waiting for us to connect. Then click "Save Invitation".

Save the file somewhere you can find it later on. My suggestion is to save it on your desktop. DO NOT change the file name and then click Save.

Finally you need to open your email program and create a new message to ben@allstarcomptuers.biz Then add an attachment, like you would a picture or word file. Click browse and go to your desktop or where ever you saved your file and attach it. Click send and wait for our response.